Reputation Management
Restaurant Reputation Management, Run Every Week.
Dinner service went perfectly for a full room, and not one of those guests thought to post about it. The table that waited on a cold plate wrote a long review before they got home. Diners choosing tonight’s spot read that one first. We ask every guest we can reach and answer every review.
- Diners choosing where to eat tonight read the newest reviews and the owner’s replies, so a steady flow of recent ones matters more than an old high rating.
- Every guest you have a number or email for, from online orders, reservations and catering, can get a request. Asking only the happy ones breaks Google’s policies.
- A gracious reply to a complaint about a slow night or a wrong order is written for the next diner reading it, not to win the argument.
- Google’s policies prohibit offering incentives for reviews, and the FTC rule in force since October 2024 bans fake reviews and rewards tied to positive ones.
What keeps the phone quiet
Why busy restaurants end up with lopsided profiles.
Happy guests just go home
Most diners who loved the meal pay, tip and leave. Nobody asks, there is no link on the receipt, and the profile fills mostly with people who had something to complain about.
One rough night sets the tone
Two servers called out, the kitchen fell behind and a few tables waited too long. Those reviews sit at the top for weeks with no reply, and they read like every night.
Replies written after close
When the owner does answer, it is after a double shift and it defends the kitchen line by line. The next diner does not care who was right. They notice the tone and book somewhere else.
“BlackSheepnCreative is a joy to work with. Clint gets to know what his customers vision is then brings it to life with exceptional graphic designs. Five stars!”
What you get
Built to book the job.
A request after every order you can reach
A text or email with a one-tap link to your Google review box, sent after online orders, reservations and catering events, plus a link on receipts or table cards for walk-in diners. With Grow it fires from the order or booking, not from a manager remembering after close. Grow for restaurants
Problems reach the manager first
The same message asks how the meal was. Anyone who says something went wrong gets a reply from the manager that day. Everyone still gets the review link, because filtering who is asked breaks Google’s policies.
Every review answered
Each Google review gets a reply in your voice: a warm thank you that names a dish or the occasion in general terms for a good one, and a gracious, specific answer for a bad one.
Slow-night complaints handled with grace
A reply that thanks the guest, owns the wait or the wrong order without blaming staff, says what the restaurant is changing and invites them back or to reach the manager. If the kitchen got it wrong, the reply says so.
Policy reports, not removals
Fake reviews, posts from someone who never visited and reviews meant for another restaurant are reported on Google with the specific policy cited. Google decides. A genuine complaint stays up and gets a reply.
Reviews on your site, marked up honestly
Your best reviews placed on the pages they describe, such as a catering review on the catering page, with review markup only where those reviews are visible on the page.
The profile the stars sit on
Reviews show on your Google Business Profile, and the menu, hours, photos and categories that decide whether you appear in the map pack are a separate job. Google Business Profile for restaurants
Job marked complete
Invoice paid · today
The business: Thanks again for your business! If we did right by you, would you mind leaving a quick review? It really helps.
Sent automatically when the job closes.
Want this priced for your business?
How it works
Fixed quote. Fixed timeline. Yours when it’s done.
- 01
15-minute call
Your review count, the date of the newest one, the reviews that bother you most, and where guest contact details come in: online ordering, reservations, catering.
- 02
Price in writing
Review management comes with Grow Pro, month to month. One number, the work listed under it.
- 03
Set up the ask
Requests wired to orders and bookings, receipt and table links, a recovery step for anyone unhappy, reply drafts in your voice, and monitoring switched on for Google and Facebook.
- 04
Run it every month
Requests go out every day, replies go up, and old unanswered reviews get answered. A short monthly readout of count, rating and how recent the newest review is.
400+ clients served
Trusted by the businesses we build for.
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Google reviews
What clients actually said.
Real Google reviews, five stars, with the year each was left.
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“Blaksheep Creative was such a pleasure to work with. Great service and even better results!”
Casey HardyGoogle review, 2026 “Best service around!!”
Inkya TattoosGoogle review, 2026 “Black sheep creative created me a website that is fully functional and looks amazing! They were quick and worked with me effectively in order to create the website that I always envisioned for my company!”
Nik SanchezGoogle review, 2026 “Exceptional service from an exceptional group!”
Zach SonnierGoogle review, 2026 “Mr clint is an amazing guy who is extremely professional and responsive, when it comes to the service he provides. His website building and promoting skills are top tier.”
nicholas mcdowellGoogle review, 2026 “We had a great experience working with BlakSheep Creative! Clint was professional, responsive, and easy to work with throughout the entire process. He was always willing to help and made sure everything was taken care of. We truly appreciate his work and would definitely recommend BlakSheep Creative to anyone looking for a great website company!”
alejandra serranoGoogle review, 2026 “Clint took my company's project much further than I ever expected. His tech experience was fantastic, but even more than that, he guided me in directions I hadn't anticipated. We hadn't planned on some of the changes he suggested, but he made it all bigger, better and bolder.”
Christy GilfourGoogle review, 2026 “Clint and the team at Blaksheep have truly exceeded our expectations. From day one, the communication was clear, prompt, and professional. We were never left guessing where things stood. The work they've done on our website and social media presence has been outstanding.it looks great, functions seamlessly, and really captures the essence of our brand. We're so grateful to have found a team that combines creative talent with such reliability and responsiveness. We're genuinely excited to continue growing with Blaksheep and can't recommend them highly enough!"”
Brandon CurryGoogle review, 2026
Fixed quote in writing, before any work starts.
How you can buy it
By the project, or one monthly plan.
By the project
One job, scoped and priced in writing before work starts: a website, a profile cleanup, a link campaign, a press release. You pay for the work, and everything we build is yours.
The monthly plan
$500 a month · 12-month plan, website build fee waived
Get found
- Your website, built, hosted and maintained
- Google Business Profile optimization, with 3 posts a week
- Local SEO: on-page work, technical fixes and schema
- Keyword research, and rank tracking on up to 100 keywords
- 75+ citations on Google, Bing, Apple Maps and directories
- AI search visibility, so assistants can name you
Get trusted
- 4 SEO articles a month, guaranteed
- 6 guest-post backlinks a month from relevant sites
- 1 press release a month, written and distributed
- Review requests after every job, and a reply to every review
- Social media posting on 3 platforms
Stay in the loop
- A monthly report on rankings, traffic and leads
- A monthly strategy call, direct with the people doing the work
- You own the site, domain and content
Pay-per-click ads are managed separately, and ad spend stays in your own account.
Text-back on every missed call, automatic follow-up and call tracking come with Grow, our platform. See Grow.
If the price is what stands between you and getting started, tell us your story. Pennies on the dollar when we can.
Why businesses hire us
- Veteran-owned, in Denham Springs since 2000.
- Fixed quote before we start. No hourly surprises.
- You talk to the people who do the work.
- Rather pay monthly? Grow for restaurants: the website, CRM and follow-up in one plan.
- Published pricing and a free 15-minute discovery call.
- Tight budget? Tell us your story. We listen before we decide what is possible.
The short answer
Restaurant reputation management means more recent reviews from real guests and a thoughtful reply under every one, and SE Ranking shows 110 US searches a month for the phrase. We send review requests after online orders, reservations and catering, add a review link to receipts and table cards, reply to every Google review in your voice, report only reviews that break Google’s policies, and keep watch on the other sites your guests use.
