Reputation Management
Salon Reputation Management, One Chair at a Time.
Clients leave your chair thrilled, rebook, and post the look to their own feed, but never to your Google profile. The one client whose color went brassy writes a long review instead. Now that is the first thing a new client reads. We ask every client at checkout and answer every review.
- New clients choose a salon from photos and reviews, and they look for reviews that mention the stylist and the service they want.
- Right after checkout and the rebook is when to ask. Asking every client, not only the regulars, keeps the request within Google’s policies.
- A color complaint answered kindly in public, with an invitation to come back for an adjustment, often reassures the next reader more than another five-star review.
- Google’s policies prohibit offering incentives for reviews, and the FTC rule in force since October 2024 bans fake reviews and rewards tied to positive ones.
What keeps the phone quiet
Why busy salons end up with quiet profiles.
The ask gets lost at the desk
Checkout is the card reader, the rebook, the product sale and the next client waiting. Asking for a review falls off the list, so happy regulars never write one and the profile goes quiet.
One color correction review
A client wanted an icy blonde and left warmer than they hoped. Their review sits at the top with no reply, and every new client scrolling for a colorist reads it first.
Stylists never get named
Reviews that say great salon do little for a new stylist or a booth renter building a book. A client looking for a particular stylist finds nothing on the profile that ties that name to good work.
“Black sheep creative created me a website that is fully functional and looks amazing! They were quick and worked with me effectively in order to create the website that I always envisioned for my company!”
What you get
Built to book the job.
A request after every appointment
A text with a one-tap link to your Google review box, sent to every client after their visit, with a line inviting them to mention their stylist. With Grow it goes out on its own, so the front desk does not have to remember. Grow for hair salons
Problems reach you first
The same message asks how the visit went. Anyone unhappy with their color or cut hears from the salon that day with an invitation to come back in. Everyone still gets the review link, because filtering who is asked breaks Google’s policies.
Every review answered
Each review gets a reply in your voice: a warm thank you that credits the stylist for a good one, and a calm, kind answer for a bad one, without discussing a client’s hair history or appearance in public.
Color and wait complaints handled with care
A reply that acknowledges what the client expected, invites them back for an adjustment, and gives a direct way to reach the owner. If the salon ran late or missed the mark, the reply says so. Clients forgive a salon that makes it right.
Policy reports, not removals
Fake reviews, posts from someone who was never a client and reviews meant for another salon are reported with the specific Google policy cited. Google decides. A genuine complaint stays up and gets a reply.
Reviews on each stylist’s page
Your best reviews placed on the stylist and service pages they mention, such as a balayage review on the page of the stylist who did it, with review markup only where those reviews are visible on the page.
The profile the stars sit on
Reviews show on your Google Business Profile, and the categories, services, booking link, hours and photos that decide whether you appear in the map pack are a separate job. Google Business Profile for hair salons
Job marked complete
Invoice paid · today
The business: Thanks again for your business! If we did right by you, would you mind leaving a quick review? It really helps.
Sent automatically when the job closes.
Want this priced for your business?
How it works
Fixed quote. Fixed timeline. Yours when it’s done.
- 01
15-minute call
Your review count, the date of the newest one, the reviews that bother you most, and how checkout and rebooking work at your front desk.
- 02
Price in writing
Review management comes with Grow Pro, month to month. One number, the work listed under it.
- 03
Set up the ask
Requests set to go out after each appointment, a recovery step for anyone unhappy, reply drafts in your voice, and monitoring switched on for Google and Facebook.
- 04
Run it every month
Requests go out after every visit, replies go up, and old unanswered reviews get answered. A short monthly readout of count, rating, how recent the newest review is and which stylists are being named.
400+ clients served
Trusted by the businesses we build for.
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Google reviews
What clients actually said.
Real Google reviews, five stars, with the year each was left.
Scroll for more →
“Blaksheep Creative was such a pleasure to work with. Great service and even better results!”
Casey HardyGoogle review, 2026 “Best service around!!”
Inkya TattoosGoogle review, 2026 “Exceptional service from an exceptional group!”
Zach SonnierGoogle review, 2026 “Mr clint is an amazing guy who is extremely professional and responsive, when it comes to the service he provides. His website building and promoting skills are top tier.”
nicholas mcdowellGoogle review, 2026 “We had a great experience working with BlakSheep Creative! Clint was professional, responsive, and easy to work with throughout the entire process. He was always willing to help and made sure everything was taken care of. We truly appreciate his work and would definitely recommend BlakSheep Creative to anyone looking for a great website company!”
alejandra serranoGoogle review, 2026 “Clint took my company's project much further than I ever expected. His tech experience was fantastic, but even more than that, he guided me in directions I hadn't anticipated. We hadn't planned on some of the changes he suggested, but he made it all bigger, better and bolder.”
Christy GilfourGoogle review, 2026 “Clint and the team at Blaksheep have truly exceeded our expectations. From day one, the communication was clear, prompt, and professional. We were never left guessing where things stood. The work they've done on our website and social media presence has been outstanding.it looks great, functions seamlessly, and really captures the essence of our brand. We're so grateful to have found a team that combines creative talent with such reliability and responsiveness. We're genuinely excited to continue growing with Blaksheep and can't recommend them highly enough!"”
Brandon CurryGoogle review, 2026
Fixed quote in writing, before any work starts.
How you can buy it
By the project, or one monthly plan.
By the project
One job, scoped and priced in writing before work starts: a website, a profile cleanup, a link campaign, a press release. You pay for the work, and everything we build is yours.
The monthly plan
$500 a month · 12-month plan, website build fee waived
Get found
- Your website, built, hosted and maintained
- Google Business Profile optimization, with 3 posts a week
- Local SEO: on-page work, technical fixes and schema
- Keyword research, and rank tracking on up to 100 keywords
- 75+ citations on Google, Bing, Apple Maps and directories
- AI search visibility, so assistants can name you
Get trusted
- 4 SEO articles a month, guaranteed
- 6 guest-post backlinks a month from relevant sites
- 1 press release a month, written and distributed
- Review requests after every job, and a reply to every review
- Social media posting on 3 platforms
Stay in the loop
- A monthly report on rankings, traffic and leads
- A monthly strategy call, direct with the people doing the work
- You own the site, domain and content
Pay-per-click ads are managed separately, and ad spend stays in your own account.
Text-back on every missed call, automatic follow-up and call tracking come with Grow, our platform. See Grow.
If the price is what stands between you and getting started, tell us your story. Pennies on the dollar when we can.
Why businesses hire us
- Veteran-owned, in Denham Springs since 2000.
- Fixed quote before we start. No hourly surprises.
- You talk to the people who do the work.
- Rather pay monthly? Grow for hair salons: the website, CRM and follow-up in one plan.
- Published pricing and a free 15-minute discovery call.
- Tight budget? Tell us your story. We listen before we decide what is possible.
The short answer
Salon reputation management is making sure the reviews a new client reads match the work your stylists actually do. We send a review request to every client after checkout, invite them to name their stylist, reply to every review in your voice, answer color and wait time complaints with an offer to make it right, report only reviews that break Google’s policies, and place real reviews on each stylist’s page.
