Reputation Management
Reputation Management for Florists, Even for Orders You Didn’t Sell.
A national order site sold a lavish bouquet at full price, then relayed it to your shop for far less with a photo you could never match. The recipient reviewed you, not them. We ask every direct customer for a review and answer every review, including the ones about orders you only filled.
- When a relayed order disappoints, the review usually lands on the shop that delivered it, not the website that sold it. A calm reply explaining how the order reached you is the main defense, and it is read by every shopper after.
- The person who paid and the person who received the flowers are different people. The request goes to the sender, who is your customer and the one you can reach.
- Removal is not something anyone can sell you. Google takes down only reviews that break its policies, and Google makes the call.
What keeps the phone quiet
Why good florists end up with reviews they did not earn.
Blamed for an order you never sold
A national site promised a towering arrangement in its photo, charged full price, and sent you a fraction of it to fill. The recipient expected the photo, got what the budget allowed, and left a one-star review on your profile.
The rush week one-star
Valentine’s Day had every designer on the bench and the vans running late into the evening. One delivery missed its window, the review went up that night, and nobody had time to answer it, so it still sits there alone.
Years of arrangements, a handful of reviews
Walk-in customers, standing office orders, and wedding couples who cried over their bouquets were never asked. The newest review is from last year, and a shopper comparing shops reads that as a store that has gone quiet.
“Absolutely outstanding. No matter the time of the day if I have a question I get quick responses. Highly recommend”
What you get
Built to book the job.
A request after every order
A text and email with a one-tap link to your Google review box, sent after pickup or confirmed delivery. With Grow it fires from the order record without anyone at the counter remembering. Part of Grow
You hear about problems first
The same message asks how the flowers looked. A sender who says the delivery was late or the arrangement fell short gets a call from the shop that day. Everyone still gets the review link, because filtering the ask breaks Google’s policies.
Replies to relayed-order complaints
Written for the next shopper: the order was placed through another company, your shop delivered it, here is what the order included, and here is how to reach you directly next time. Factual and calm, never an attack on the customer.
Replies about substitutions and holiday delays
When a flower was out and the designer substituted, or a holiday delivery ran late, the reply explains what happened and what you did about it. Shoppers forgive a rough week; they do not forgive silence.
A longer ask after weddings and events
Couples and event planners get their request after the event, not after the deposit, with a note inviting them to describe the work and add photos. Those are the reviews that sell the next consultation.
Policy reports, not removals
Fake reviews, competitor posts, and reviews about a different business are reported with the specific policy cited. A genuine complaint about an order you filled stays up and gets a reply.
The profile the stars sit on
Reviews show on your Google Business Profile, and the category, holiday hours, and photos that decide whether you appear there are a separate job. Google Business Profile for florists
Job marked complete
Invoice paid · today
The business: Thanks again for your business! If we did right by you, would you mind leaving a quick review? It really helps.
Sent automatically when the job closes.
Want this priced for your business?
How it works
Fixed quote. Fixed timeline. Yours when it’s done.
- 01
15-minute call
Your review count, the date of the newest one, how orders close out at the counter and on the van, and how many reviews mention relayed orders.
- 02
Price in writing
Review management comes with Grow Pro, month to month. One number, the work listed under it.
- 03
Set up the ask
Requests wired to pickup and delivery, a separate wedding version, replies drafted in your voice for relayed orders and substitutions, and monitoring switched on.
- 04
Run it through every season
Requests go out as orders close, replies go up, and the holiday weeks get extra attention. A five-minute readout each month of count, rating, and recency.
Trusted by the businesses we build for.
Proof beats promises
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Google reviews
What clients actually said.
Real Google reviews, five stars, with the year each was left.
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“Best service around!!”
Inkya TattoosGoogle review, 2026 “Black sheep creative created me a website that is fully functional and looks amazing! They were quick and worked with me effectively in order to create the website that I always envisioned for my company!”
Nik SanchezGoogle review, 2026 “Exceptional service from an exceptional group!”
Zach SonnierGoogle review, 2026 “Mr clint is an amazing guy who is extremely professional and responsive, when it comes to the service he provides. His website building and promoting skills are top tier.”
nicholas mcdowellGoogle review, 2026 “We had a great experience working with BlakSheep Creative! Clint was professional, responsive, and easy to work with throughout the entire process. He was always willing to help and made sure everything was taken care of. We truly appreciate his work and would definitely recommend BlakSheep Creative to anyone looking for a great website company!”
alejandra serranoGoogle review, 2026 “Clint took my company's project much further than I ever expected. His tech experience was fantastic, but even more than that, he guided me in directions I hadn't anticipated. We hadn't planned on some of the changes he suggested, but he made it all bigger, better and bolder.”
Christy GilfourGoogle review, 2026 “Clint and the team at Blaksheep have truly exceeded our expectations. From day one, the communication was clear, prompt, and professional. We were never left guessing where things stood. The work they've done on our website and social media presence has been outstanding.it looks great, functions seamlessly, and really captures the essence of our brand. We're so grateful to have found a team that combines creative talent with such reliability and responsiveness. We're genuinely excited to continue growing with Blaksheep and can't recommend them highly enough!"”
Brandon CurryGoogle review, 2026 “Shoutout to our IT wizard for fixing our work email and saving us all from a slow descent into chaos, carrier pigeons, and “did you get my message?” debates. He calmly swooped in, pushed some mysterious buttons only he understands, and—like magic—emails started working again. No dramatic sighs. No eye-rolling (at least not where we could see it). Just quiet competence and the subtle confidence of someone who knows we would’ve absolutely made it worse if we tried ourselves. Emails are flowing. Productivity is restored. Sanity levels have stabilized.”
Becky WardGoogle review, 2026
Fixed quote in writing, before any work starts.
How you can buy it
By the project, or one monthly plan.
By the project
One job, scoped and priced in writing before work starts: a website, a profile cleanup, a link campaign, a press release. You pay for the work, and everything we build is yours.
The monthly plan
$500 a month · 12-month plan, website build fee waived
Get found
- Your website, built, hosted and maintained
- Google Business Profile optimization, with 3 posts a week
- Local SEO: on-page work, technical fixes and schema
- Keyword research, and rank tracking on up to 100 keywords
- 75+ citations on Google, Bing, Apple Maps and directories
- AI search visibility, so assistants can name you
Get trusted
- 4 SEO articles a month, guaranteed
- 6 guest-post backlinks a month from relevant sites
- 1 press release a month, written and distributed
- Review requests after every job, and a reply to every review
- Social media posting on 3 platforms
Stay in the loop
- A monthly report on rankings, traffic and leads
- A monthly strategy call, direct with the people doing the work
- You own the site, domain and content
Pay-per-click ads are managed separately, and ad spend stays in your own account.
Text-back on every missed call, automatic follow-up and call tracking come with Grow, our platform. See Grow.
If the price is what stands between you and getting started, tell us your story. Pennies on the dollar when we can.
Why businesses hire us
- Veteran-owned, in Denham Springs since 2000.
- Fixed quote before we start. No hourly surprises.
- You talk to the people who do the work.
- Published pricing and a free 15-minute discovery call.
- Tight budget? Tell us your story. We listen before we decide what is possible.
The short answer
Reputation management for florists is keeping a steady flow of recent reviews from your own customers and answering every review in public, including the ones about orders a national site sold and relayed to you. We send a request after each pickup, delivery, and wedding, ask how it went first so you hear about problems before they post, write replies in your voice, monitor Google, Facebook, and Yelp, and report reviews that break platform policy.
