Reputation Management
Reputation Management for Cleaning Companies That Earns the Key.
Clients rarely review a spotless kitchen, but a missed baseboard or a late crew gets written up the same evening. Strangers deciding who gets a key to their home read those first. We ask every client for a review, answer every review in your voice and turn a complaint into a return visit.
- People hiring a cleaner read reviews for trust before price: whether the same crew shows up, whether the home was treated with care, and whether the company fixed a missed spot.
- Recurring clients are the easiest reviews to earn and the easiest to forget. Asking every client on a steady rhythm keeps reviews recent; asking only the happy ones breaks Google’s policies.
- A calm reply to a complaint, with an offer to come back and fix it, tells the next reader more than the complaint does.
- Discounts for reviews are out: Google’s policies forbid incentives, and the FTC rule in force since October 2024 bans fake reviews and rewards tied to positive ones.
What keeps the phone quiet
Why a careful cleaning company can read as careless.
Great cleans go unwritten
The crew left the house spotless and the client was at work the whole time. Nobody asked for a review, so the visit that should have been on the profile never made it there.
The missed-spot review
One room was rushed on a long day, and the client posted about it that night. With no reply, every homeowner reading it assumes that is how every visit goes.
Trust complaints with no answer
A client could not find an item after a clean and posted before calling the office. The item turned up the next day, but the review still sits there without a reply, and it is the first thing a new client reads.
“Clint at BlakSheep Creative is incredible! His proactiveness and service are such a rarity in his business category! I can't wait to see how his business and mine both grow in 2021!”
What you get
Built to book the job.
A request for every client
A text with a one-tap link to your Google review box, sent when a one-time clean is marked done and on a set rhythm for recurring clients. With Grow it goes out on its own, not when someone in the office remembers between calls. Grow for cleaning companies
Problems reach the office first
The same message asks how the clean went. Anyone who mentions a missed room or a late crew hears from the office that day. Every client still gets the link; picking who is asked would break Google’s policies.
Every review answered
A short thank you in your voice for a good one that names the work in general terms, such as a move-out clean or a weekly visit, and a calm, specific answer for a bad one, without client details.
Missed-spot and trust complaints handled honestly
A reply that apologizes for what was missed and offers a return visit, or that explains in general terms how the company handles a report of a missing item. If the crew got it wrong, the reply says so.
Policy reports, not removals
Fake reviews, posts from someone who was never a client and reviews meant for a different cleaning company are reported with the specific Google policy cited. Google decides. A genuine complaint stays up and gets a reply.
Reviews on your site, marked up honestly
Your best reviews placed on the pages they describe, such as a move-out review on the move-out page and an office review on the commercial page, with review markup only where those reviews are visible.
The listing behind the stars
Reviews show on your Business Profile, and the categories, service area and photos that decide whether you appear in the map at all are a separate job. Google Business Profile for cleaning companies
Job marked complete
Invoice paid · today
The business: Thanks again for your business! If we did right by you, would you mind leaving a quick review? It really helps.
Sent automatically when the job closes.
Want this priced for your business?
How it works
Fixed quote. Fixed timeline. Yours when it’s done.
- 01
15-minute call
Your review count, the date of the newest one, the reviews that bother you most, and how many of your clients are recurring.
- 02
Price in writing
Review management is part of Grow Pro, billed month to month, with one price and the work listed under it in writing.
- 03
Set up the ask
Requests tied to completed visits, a recovery step for unhappy clients, reply drafts in your voice for missed-spot and scheduling complaints, and monitoring switched on for Google and Facebook.
- 04
Run it every month
Requests sent, replies posted, older unanswered reviews answered, and a short monthly readout of count, rating and how recent the newest review is.
400+ clients served
Trusted by the businesses we build for.
Proof beats promises
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Google reviews
What clients actually said.
Real Google reviews, five stars, with the year each was left.
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“Blaksheep Creative was such a pleasure to work with. Great service and even better results!”
Casey HardyGoogle review, 2026 “Best service around!!”
Inkya TattoosGoogle review, 2026 “Black sheep creative created me a website that is fully functional and looks amazing! They were quick and worked with me effectively in order to create the website that I always envisioned for my company!”
Nik SanchezGoogle review, 2026 “Exceptional service from an exceptional group!”
Zach SonnierGoogle review, 2026 “Mr clint is an amazing guy who is extremely professional and responsive, when it comes to the service he provides. His website building and promoting skills are top tier.”
nicholas mcdowellGoogle review, 2026 “We had a great experience working with BlakSheep Creative! Clint was professional, responsive, and easy to work with throughout the entire process. He was always willing to help and made sure everything was taken care of. We truly appreciate his work and would definitely recommend BlakSheep Creative to anyone looking for a great website company!”
alejandra serranoGoogle review, 2026 “Clint took my company's project much further than I ever expected. His tech experience was fantastic, but even more than that, he guided me in directions I hadn't anticipated. We hadn't planned on some of the changes he suggested, but he made it all bigger, better and bolder.”
Christy GilfourGoogle review, 2026 “Clint and the team at Blaksheep have truly exceeded our expectations. From day one, the communication was clear, prompt, and professional. We were never left guessing where things stood. The work they've done on our website and social media presence has been outstanding.it looks great, functions seamlessly, and really captures the essence of our brand. We're so grateful to have found a team that combines creative talent with such reliability and responsiveness. We're genuinely excited to continue growing with Blaksheep and can't recommend them highly enough!"”
Brandon CurryGoogle review, 2026
Fixed quote in writing, before any work starts.
How you can buy it
By the project, or one monthly plan.
By the project
One job, scoped and priced in writing before work starts: a website, a profile cleanup, a link campaign, a press release. You pay for the work, and everything we build is yours.
The monthly plan
$500 a month · 12-month plan, website build fee waived
Get found
- Your website, built, hosted and maintained
- Google Business Profile optimization, with 3 posts a week
- Local SEO: on-page work, technical fixes and schema
- Keyword research, and rank tracking on up to 100 keywords
- 75+ citations on Google, Bing, Apple Maps and directories
- AI search visibility, so assistants can name you
Get trusted
- 4 SEO articles a month, guaranteed
- 6 guest-post backlinks a month from relevant sites
- 1 press release a month, written and distributed
- Review requests after every job, and a reply to every review
- Social media posting on 3 platforms
Stay in the loop
- A monthly report on rankings, traffic and leads
- A monthly strategy call, direct with the people doing the work
- You own the site, domain and content
Pay-per-click ads are managed separately, and ad spend stays in your own account.
Text-back on every missed call, automatic follow-up and call tracking come with Grow, our platform. See Grow.
If the price is what stands between you and getting started, tell us your story. Pennies on the dollar when we can.
Why businesses hire us
- Veteran-owned, in Denham Springs since 2000.
- Fixed quote before we start. No hourly surprises.
- You talk to the people who do the work.
- Rather pay monthly? Grow for cleaning companies: the website, CRM and follow-up in one plan.
- Published pricing and a free 15-minute discovery call.
- Tight budget? Tell us your story. We listen before we decide what is possible.
The short answer
Reputation management for cleaning companies is earning and answering the reviews people read before they let a crew into their home or building. We ask every client for a review on a steady rhythm, reply to every review in your voice, answer missed-spot and scheduling complaints with an offer to make it right, report only reviews that break Google’s policies, and place real reviews on your site.
