What We Actually Do
Review Management for Service Businesses
Online reputation management matters because most people read reviews before they call. What shows up about your business is doing the selling before you ever speak to anyone.
We manage the reviews, positive and negative, that collect on Google, Facebook, Yelp, and the industry sites your customers actually use.
Packages scale to the size of the business. A single location and a multi-location operation do not have the same review volume or the same problem.
Book a free discovery call and we will tell you where your reviews stand.
How Online Reputation Works
What We Do.
Have you ever wondered how online reputation management works?
Reputation decides a lot. Most people read reviews before they call anyone, so what shows up about your business is often the entire first impression.
We manage the reviews, good and bad, that collect on Google, Facebook, Yelp, and the industry sites your customers actually read.
You want people talking about what your business gets right, not what it got wrong.
Book a free discovery call to see where your reviews stand, or call 225-505-3834.
Your online reputation is most important asset
Our Reputation Management Services
BlakSheep Creative offers online reputation management services that can help improve your online reputation by not only monitoring what’s being said about you but responding to reviews in a way that builds customer trust and loyalty.
Our online reputation management services are tailored to every business depending on the number of customers you have, the industry you work in, the keywords you would like to rank for (search engine optimization), etc.
Online Reputation Management & Monitoring
We have a team of social media experts dedicated to monitoring your brand's online reputation. We'll respond positively and address any negative reviews on popular sites like Facebook, Google, or Yelp so you get the best representation possible.
Brand Monitoring
To prevent any negative reviews from impacting your business, it’s important to establish a social media management and reputation monitoring service as soon as possible.
We help you put the right tools in place so that you can focus on growing your business while we take care of protecting your brand's online reputation. .
Social Media Mentions
BlakSheep Creative’s online reputation management services also include monitoring social media sites such as Facebook, Twitter, and Instagram so that we can respond to any mentions of your company.
We take care of posting updates about your company and responding to positive comments posted by happy customers so that you don’t have to worry about taking time away from your business to post that information.
Google Reviews Management and Monitoring
We help in many ways, and this includes helping you with Google reviews as well! Through working with us, we will monitor the entire internet for any potential issues you need to address, and we’ll also add content that encourages people to leave positive reviews on the Google Reviews page.
Company Reputation
Another important area we cover is making sure that your company's reputation is presented positively online.
This means managing all of the information on your website, including any customer testimonials and industry awards you’ve received. We make it easy for people to learn more about your business by taking care of adding any customer reviews, industry awards, and positive press to your website.
Public Relations
As part of managing your company’s brand, we also offer services that cover public relations.
We are always building relationships with journalists and bloggers to make sure that they write positive news stories about your business that will be picked up by search engines. We don’t stop there because we continue to encourage those publications to write more about your business.
The way consumers make purchase decisions has changed for good
Why Reviews Decide Who Gets Called
Reviews have become one of the main ways people decide who to call. Most customers read them before contacting a local business, and plenty treat them with the same weight as a recommendation from someone they know.
That does not look likely to reverse.
The practical effect is simple. Your review profile is doing the selling before anyone speaks to you, and if it is thin, stale, or unanswered, it is selling badly.
This is where reviews and digital marketing meet, because the profile a customer finds is part of the same first impression as your website.
Don’t react to your online reviews, do something about them.
Ask for Reviews on Purpose
Every business now has a public record of what its customers think, and it does not fade. A complaint used to travel as far as someone’s immediate circle. Now it sits on the profile a stranger reads before deciding who to call.
Reviews turn up in three places that matter: social profiles, review sites, and search results.
They do three jobs in a buying decision. They help someone find you, they help them judge you against the alternative, and they decide if you are worth trusting with the work.
What we do about that is practical. We ask for reviews on a schedule, monitor the profiles where they land, and answer them properly. We do not remove reviews, because that is not something anyone can reliably do.
Book a free discovery call and we will look at where your profile stands.
Find You
Google reviews have increased by 83% in the past 3 years, and now are one of the top three ranking factors for local Google searches
Businesses who make it to be among the first few search results with positive online reviews will likely see an increase in new customers because this factor highly into their score on a major search engine site like Google.
Evaluate
Consumers are more likely to choose companies with positive online reviews.
Businesses have been shifting their attention from traditional advertising methods to platforms that track evaluations, such as Yelp or niche websites.
Google's Local Pack recommends businesses and tracks the number of stars they've received on various review sites; this gives customers a better idea about which company is best for them based on previous customer experiences.
Consumers Are Using More Sites Than Ever
Want Your Reviews and Search Presence Handled Together?
Your customers check more than one place before they call, so the profile has to hold up on each of them.
Google carries the most weight, but the industry directories and social profiles that rank for your service matter too.
Want your reviews and your search presence handled together?
Review management sits inside our wider SEO work, because the same signals feed both. We will tell you what is realistic before you spend anything, and we do not promise positions nobody controls.
Book a free discovery call and we will look at where you stand.
The Biggest Mistake:
Letting consumers control the conversation
Unhappy customers are more likely to leave reviews than happy ones.
An unhappy customer is far more likely to leave a review because businesses have no advantage over consumers who want their voices heard and can easily share them on sites like Facebook, Yelp, or Google.
From the start, it’s a one-sided battle.
Visitors, Calls, and Revenue
By letting consumers control the conversation, you run a huge risk of not gaining any business.
To prevent this from happening, it's important that your brand has a solid reputation strategy and starts implementing one today to generate more revenue than ever before.
Nearly 60% of consumers won’t use a business with fewer than 4 stars, and even if they contact him with less than 10 reviews, it’s going to be tough for him to build trust with whoever he speaks to.
Today’s consumers want to choose a business with lots of great reviews that have been posted recently.
By letting consumers control the conversation, you run a huge risk
Today's customers look for businesses with plenty of recent positive reviews.
A profile sitting under four stars, with no replies from the owner, gets passed over. Most people do not stop to work out if the complaint was fair.
Without a review strategy you lose customers and revenue every day, while competitors who have one pull further ahead.
Because managing your reputation is the most important thing
Do You Want to Increase Your Revenue?
The fix is a review strategy you actually run. Ask for reviews on purpose, answer the ones that arrive, and watch the profiles where customers are looking.
You can start by taking control of the conversation on Google, Facebook, Yelp, and the industry directories that rank for your service.
We handle the reviews, both good and bad, so the profile a customer finds reflects the business you actually run.
Turn your customers into raving fans and watch your business grow.
This is why we built Reputation Manager.
When you don’t have time to monitor your online reputation, Reputation Manager comes to the rescue. Our platform works by asking customers for reviews on important sites to keep track of performance and drive success forward.
Survey customers first to work out how they feel.
Happy customers are prompted to leave a review. If the customer has had a positive experience, they are prompted to leave an online review on Google or any site you choose.
Happy customers are prompted to leave a review.
If the customer has had a positive experience, they are prompted to leave an online review on Google or any site you choose.
Pacify unhappy customers before they leave a negative review
If someone has had a negative experience and is unhappy with your small business, then our platform apologizes. It can even be programmed to do things like offer discounts to recover the relationship with the customer.
Email directly
Start the feedback loop by emailing your customers directly.
First, collect a list of customer emails and upload them here so that the platform can contact clients on our behalf encouraging reviews/ratings through an NPS survey.
That's right! You don't have to pick up the phone or return any emails because we will track their responses for you
Use a link
One of the other options is to start this process remotely.
This works by taking a web link from the platform and adding it anywhere you engage with customers, such as in an email signature or any other emails you send them. You can add the link on your website, receipts, or business card too!
Kiosk mode
A laptop or an iPad can be left on-site to start the feedback loop. This is useful if you work in industries with face-to-face interactions at the end of customer experiences.
You could simply present a feedback web page from a tablet and make sure there's also access to it via laptops for waiting rooms as well.
Trying to get more customers? Improve your online reputation.
Watch your online reputation and revenue grow.
We handle review collection and monitoring for local service businesses. There is no one size fits all package here.
Options scale to the size of the business and the budget, covering review requests, monitoring, and the alerts that tell you when something needs an answer.
So how can we help?
Complete the form to schedule a free consultation and find out which option fits.
Detailed reporting on NPS and review performance to truly learn about your business
All Your Reviews in One Place
Now you have a direct connection to your consumers through the platform, where it flags up any unhappy customers so that you can personally reach out and learn what needs improvement. This helps strengthen customer relationships!
All your reviews are in one dashboard.
With our review platform, you can get a detailed report of your performance on top review sites and reply to Google or Facebook reviews from within.
New review notifications
React to new reviews faster with email alerts
The platform delivers email updates when new reviews are found so that you can react quickly and respond to reviews no matter where you are.
Start collecting reviews on purpose
Ready to Put Your Reviews to Work?
Review collection and monitoring, run for you. A two truck operation and a twelve location company do not have the same problem, so the setup is not the same either.
Tell us where your reviews stand now and we will tell you what is worth doing. If the answer is nothing, we will say that too.
Before you hire anyone
What Businesses Ask About Review Management
The questions that come up most often when a business is working out how to handle its reviews.
We ask your customers for reviews on a schedule, watch the profiles where those reviews land, and answer them. You see everything in one dashboard instead of logging into six sites.
When a rating drops or a complaint appears, you get told, rather than finding out months later.
No. We work with businesses on their review profiles. Personal reputation repair, meaning removing search results about a named person, is a different service and we do not offer it.
If that is what you need, we are not the right fit and we will say so on the first call.
No. Suppression work is a different business and we do not sell it.
What we do is earn enough genuine recent reviews that one bad one stops carrying the whole profile, and answer that bad one properly so it reads like a business that pays attention.
We survey first, so you learn how someone feels before they post. Happy customers get pointed at the review link.
Unhappy ones reach you instead, which gives you a chance to fix the problem before it becomes a public one star.
Most people read reviews before they call anyone. Google also uses review signals in local rankings.
A thin or stale profile costs you twice: once in the map pack, and again with the person reading it.
Yes. Review management does not depend on us being local to you, because most of the work happens in the profiles and the follow up rather than on site.
It depends on how many locations you have and how many review sites are in play. We quote it before any work starts.
If what you already have is working, we will tell you that instead of selling you a plan.